Support & policies

Your satisfaction
matters.

Review our current guarantee and the details to check before placing your custom order.

Custom work. Clear expectations.

We care about your finished product.

If there is a noticeable error in production or decoration, contact us within 30 days after receiving your order. Weโ€™ll review the issue before deciding on an appropriate correction or replacement. We want to do what we can to help you be happy with your product.

We check artwork suitability.

We review your artwork to check that it is suitable for the decoration method you selected. If we identify a problem, weโ€™ll contact you before production.

This suitability check does not replace your review of spelling, text, design content, or the order details you choose.

You check your details.

Customers are responsible for checking their spelling, punctuation, grammar, supplied design content, product selection, sizes, and other selected order details.

Please examine your design carefully before ordering. If you are unsure whether your artwork is ready, ask our team.

Custom orders are made for you.

Custom orders are generally not returnable for a change of mind, a wrong size ordered by the customer, or customer-provided text or design-content errors.

A request does not automatically qualify for a full refund. We review eligible production or decoration issues first.

Let us know what happened.

Contact support@borderlineunique.com with your purchase date, the item, and the issue you noticed. Please contact us before sending an item back.

Read our Returns Policy for eligibility, timing, return-shipping information, and the return address.

Artwork suitability review and customer review of spelling and order details are two different checks. Please make sure the information you provide is correct before ordering.

Guarantee of Satisfaction


BorderlineUnique stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

BorderlineUnique products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

BorderlineUnique takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, BorderlineUnique does not proof documents created by its customers prior to processing.


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