Made to order. Handled with care.
Our custom-order return policy.
Custom orders are generally not returnable simply because you change your mind. If there is a noticeable error in production or decoration, please contact us. Weโll review the issue and work with you toward an appropriate correction or replacement.
Contact us within 30 days.
Report an eligible production or decoration issue within 30 days after receiving your order. Contact support@borderlineunique.com before sending anything back.
Include your purchase date, the item involved, and a description of the issue so we can look into it.
We review it first.
Weโll review the issue before deciding on the appropriate correction or replacement. A return request does not automatically qualify for a refund.
Our goal is to do what we can to help you be happy with your finished product.
What isnโt eligible?
We do not accept returns for a change of mind, a wrong size ordered by the customer, or customer-provided spelling or design-content errors. Items showing wear are not eligible for return.
Check your text, design details, product selection, and sizes before placing your order.
Return shipping.
Contact us before making a return. Under our current return-shipping policy, the customer pays return shipping charges, and those charges are not reimbursed.
If we ask you to return an item, send it to:
Borderline Unique โ Returns
878 Krieger Street
Wauseon, Ohio 43567
Looking for information about artwork review? See our quality and artwork guidelines.
