Ordering support
How ordering works
From a single custom piece to a larger group order, start with the route that fits your project. Use this page to choose products, prepare your artwork, request a reviewed quote, and find the right next step.
Start with your idea
Browse products, choose how you want to create, and keep your quantity, sizes, artwork placement, and needed-by date handy.
Browse products or start in the Online Designer.
Need project pricing?
For a custom or bulk project, send the details to Julie for review. A quote request is not an order or an automatic price.
Request a reviewed quote.
Need a hand?
Questions about an order, design, or webstore are welcome. Contact the team before ordering if something is unclear.
Contact Borderline Unique.
FAQ
Questions before you order
How do I get started with a product and design?
Begin by choosing a product in Products. Then use the Online Designer to create your item, or share your project details through a quote request when you want help selecting products or planning a larger order.
Where can I find size charts?
Review the size chart and product details on the item you choose before adding sizes and quantities. Sizing can vary by product, so contact the team if you need help choosing.
Can I use my own artwork?
Yes. You can upload artwork with a quote request or work in the Online Designer. If you are unsure whether your artwork is ready or need help with the next step, contact the team.
How do I get a reviewed bulk quote?
Use Request a Quote and share your product, artwork, quantity, sizes, timing, and placement notes. Julie reviews the details before following up with pricing and next steps.
What is the turnaround time for my order?
Timing depends on the project. Include your needed-by date with a quote request; delivery timing is confirmed after review. For an existing order or a time-sensitive question, contact the team.
Can I choose local pickup?
Local pickup is available at the Borderline Unique Store in Wauseon, Ohio. Select it when it is available at checkout, then wait for notification that your order is complete before picking it up. See current details on Shipping Information.
Where do I get help with an order?
For questions about an order, design, or webstore, contact Borderline Unique. You can also review shipping information, the returns policy, and the guarantee.
How do I create a webstore?
Interested in a custom webstore? Begin on the webstore registration page, then contact the team with questions about your store idea.